Terms and Conditions
These standard terms and conditions (“Terms and Conditions”) shall govern the contractual relationship between “Charulekha” (hereinafter referred to as ‘the Merchant’) and the Customer(s) using/availing the website services (hereinafter also referred to as “You” or “Customer”).
ACCOUNT AND REGISTRATION OBLIGATION
By using the website one shall be responsible for maintaining the confidentiality of its Customer name and password and will be responsible for all activities under such customer name and password.
ACCEPTANCE OF ORDERS AND SALE
The order placed by a Customer is accepted by the Merchant only after realization of the entire consideration amount displayed for such a product on the website. Till the time the entire consideration is received to the account of the Merchant, it has no obligation to sell or deliver the desired product. All orders regardless of remittance of payment are subject to availability of the desired jewellery/jewelry item(s) in stock. The Merchant may at its option cause the jewellery/jewelry item(s) to be hand-crafted after receipt of the entire consideration amount and acceptance of the order or may refuse to accept an order at any stage. In the event, an order is canceled by the Merchant after the Customer has remitted the consideration amount the merchant shall refund such amount to the Customer without interest.
All transactions on the website and use of the services of the Merchant shall be subject to a true, fair and accurate disclosure of information by the customer as may be called for.
DELIVERY OF GOODS
The goods of the Merchant are deemed to be delivered once they have been dispatched through a third party courier with the Customer’s address given in his order for being made over to him or a person living in his household or to a neighbor, with instruction to obtain their receipt has been acknowledged in writing or electronically. The Merchant will issue an invoice regarding every transaction along with the item to be delivered to the Customer. The Customer shall inspect the goods promptly and inform the Merchant in text form (e.g. by e-mail) of any erroneous, defective, or missing articles. The amount of the shipping costs depends on the type, quantity and of the place of delivery of the goods, and is communicated together with the product prices to the website. No complaint or request will be entertained after 96 hours (Ninety-six hours) from physical handing over of the jewellery/jewelry items to the Customer.
CANCELLATION OF FRAUDULENT ORDER
In the event of detecting any suspicious activity, the Merchant reserves the right to cancel all past, pending and future orders without any liability. The Merchant also reserves the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of product on website and stock unavailability.
The good(s) shall be considered to have a defect in quality if they have an inherent material or manufacturing defect. Minor deviations from the image shown on the Internet, for example, shall not be considered a defect.
Disclaimer: All our items are handmade, hence it vary slightly and may have irregularities which are the natural outcome of the human involvement in the process.