Beautiful things come to those who subscribe to our newsletter, Charulekha members receive our weekly newsletter with information about new products launch of the week, so that they can producer the item before we run out of stock.

If an item appears as SOLD OUT, it means there are unfortunately none left to buy. Members can opt to contact us via “Enquery” form present on that product details section and send in their request. We will go back to our stock items to see if another unit can be produced. We shall revert back to you with the status. If the item can be produced you need to send us your mailing address with pin-code and contact number and the item will be dispatched once completed and quality checked. Before dispatch you are requested to transfer the necessary invoice amount via Bank transfer or PayTM.

Our products are typically one of a kind, or extremely limited quantities, so if you like something, it’s a good idea to log on as early as possible and procure that item(s).

If you cannot remember your password, Please reset your password using forgot password link on login page.

If you are facing problem in placing an order, please call us on 9874429383 / 9836378328 and we will place an order for you through phone.

Payments are securely processed through CoD, Debit/Credit cards or Net banking using PayTM Gateway.

Currently Charulekha accepts CoD, NetBanking, CreditCard, DebitCard and PayTM. If you wish to collect your product(s) from our workshop or delivery points please call us at 9874429383 or 9836378328.

Our Delivery Points are: Acropolis Mall, near Kalighat metro station, Howrah Station.

Yes, you can! After you successfully place your order with us. You can just call us on 9874429383 / 9836378328 or email on support@charulekha.com to inform us about your requirements with reference to your Order Number.

Usually we ship via DTDC, India Post, etc. Our selection of logistics team will depends on your delivery address and mode of payment you select during checkout.

An email is sent to you after the order is shipped. It contains the tracking number and details.

All items are shipped from Kolkata, West Bengal, India.

We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Delivery & Returns section to help clarify how to go about returning item(s) you had purchased. You can also email/call us if you have any questions, and we’ll do everything we can to help.

First of all kindly go through our Delivery & Returns policy.

Reverse pickup is applicable on some of our shipping zone or if applicable by our logistics team. This is also depending on your location and shipper type.

In some scenario, you may have to ship the product back to us at the given address and we shall refund the amount of shipping incurred by you, if your item returned meets our Delivery & Return policy.

Send your consignment to:
CHARULEKHA
74/35, P.Majumder Road,
Haltu, Kolkata – 700078

*Note: The above policies are not applicable for any international orders.