Charulekha - Costume Jewellery KolkataCharulekha - Costume Jewellery Kolkata
  • Costume Jewellery Shopping 0

Privacy Policy

By visiting and using charulekha.com, you are accepting and consenting to the practices described in this Policy, so please read this Policy carefully before using our services.

Charulekha understands that your privacy is important to you and we respect that. Information about our customers is an important part of our business and we are not in the business of selling it to others. We collect information from you when you subscribe to our newsletter or get register and make a purchase from charulekha.com. We assure you that Charulekha maintains complete confidentiality of the details that you have shared and will not share it with any third party other than its own online promotional activities to keep you informed for a better experience.  At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Charulekha.

We work to protect the security of your information during the purchase of any product on charulekha.com at the time of online payment by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining the security of your information. For enhanced security measures, Charulekha does not accept any financial information on its servers. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer hard drive through the Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to understand and save your preferences for future visits

External Links:

Our website (charulekha.com) may contain links to other sites. Such other sites may use information about your visit to this website. Our Privacy Policy does not apply to practices of such sites that we do not own or control or to people we do not employ. Therefore, we are not responsible for the privacy practices or the accuracy or the integrity of the content included on such other sites. We encourage you to read the individual privacy statements of such websites.

When encountering malfunctions

If you experience a problem with the charulekha.com, please contact Charulekha customer support (at support@charulekha.com) so that we could try to resolve the issue(s). We will make every reasonable attempt to resolve any issues you may have with the charulekha.com. Although you should keep in mind that charulekha.com invokes a number of third-party applications that may be a source of the problem, in this case, Charulekha may have no power to resolve such problem on urgent basis.

Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. Accordingly, we will be updating this Policy from time to time, and when such changes are made we shall indicate the date of the last update, at the bottom of this document.

If you have any questions about our Privacy Policy, please e-mail your questions to us at hello@charulekha.com

 

Last Updated On: 14th March 2018

 

New Product updates delivered to your inbox as it happens!

Help / FAQ

How will I learn about new products?

Beautiful things come to those who subscribe to our newsletter, Charulekha members receive our weekly newsletter with information about new products launch of the week, so that they can producer the item before we run out of stock.

What if an item is Sold Out?

If an item appears as SOLD OUT, it means there are unfortunately none left to buy. Members can opt to contact us via “Enquery” form present on that product details section and send in their request. We will go back to our stock items to see if another unit can be produced. We shall revert back to you with the status. If the item can be produced you need to send us your mailing address with pin-code and contact number and the item will be dispatched once completed and quality checked. Before dispatch you are requested to transfer the necessary invoice amount via Bank transfer or PayTM.

Our products are typically one of a kind, or extremely limited quantities, so if you like something, it’s a good idea to log on as early as possible and procure that item(s).

Facing trouble to login?

If you cannot remember your password, Please reset your password using forgot password link on login page.

I am not able to place an order?

If you are facing problem in placing an order, please call us on 9874429383 / 9836378328 and we will place an order for you through phone.

Are payments securely processed?

Payments are securely processed through CoD, Debit/Credit cards or Net banking using PayTM Gateway.

What are the payment options at Charulekha?

Currently Charulekha accepts CoD, NetBanking, CreditCard, DebitCard and PayTM. If you wish to collect your product(s) from our workshop or delivery points please call us at 9874429383 or 9836378328.

Our Delivery Points are: Acropolis Mall, near Kalighat metro station, Howrah Station.

Can I have my order Gift-wrapped?

Yes, you can! After you successfully place your order with us. You can just call us on 9874429383 / 9836378328 or email on support@charulekha.com to inform us about your requirements with reference to your Order Number.

How does Charulekha ship products?

Usually we ship via DTDCIndia Post, etc. Our selection of logistics team will depends on your delivery address and mode of payment you select during checkout.

How can I track my order?

An email is sent to you after the order is shipped. It contains the tracking number and details.

Where do you ship from?

All items are shipped from Kolkata, West Bengal, India.

What is Charulekha’s return policy?

We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Delivery & Returns section to help clarify how to go about returning item(s) you had purchased. You can also email/call us if you have any questions, and we’ll do everything we can to help.

Do you arrange for a Reverse Pick-up?

First of all kindly go through our Delivery & Returns policy.

Reverse pickup is applicable on some of our shipping zone or if applicable by our logistics team. This is also depending on your location and shipper type.

In some scenario, you may have to ship the product back to us at the given address and we shall refund the amount of shipping incurred by you, if your item returned meets our Delivery & Return policy.

Send your consignment to:
CHARULEKHA
74/35, P.Majumder Road,
Haltu, Kolkata – 700078

*Note: The above policies are not applicable for any international orders.