Charulekha - Costume Jewellery KolkataCharulekha - Costume Jewellery Kolkata
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Delivery & Returns

These standard Delivery & Returns shall govern the contractual relationship between “CHARULEKHA” (hereinafter referred to as ‘the Merchant’) and the Buyer(s) using/availing the website services (hereinafter also referred to as “you” or “customer”).

Refund of Returned order or dispatch for Replacement orders will be shipped after the original item has been received by the Merchant, subject to the following conditions:

  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
  2. In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted. No amount will be reimbursed or replacement item(s) will get dispatched in this case.

The customer can cancel their order within 24 hours of the purchase by sending order cancellation email at support@charulekha.com, No cancellation request will be entertained after the order has been shipped.

We accept returns within 4 days from the consignment being delivered/received by the customer. The customer has to inform us about the respective returned order/ cancellation of order via email support@charulekha.com only. Returned order/ cancellation request won’t be entertained by any other methods.

Any customer may return a purchase following receipt of the ordered products, only under the following conditions:

  1. The product has an inherent manufacturing defect.
  2. The customer has received a product other than the one ordered.

The merchant will replace the returned defective product subject to availability of stocks. For products not in stock, the merchant will refund the account of the customer for the invoice value. The merchant will have sole discretion and authority to decide any dispute or difference of opinion on any matter relating to complaints of the manufacturing defect and/or return policy. Refunds will be initiated to your bank account only, within 7-10 working days.

Shipping & Handling Charges

Domestic Order: As on date, we accept orders from India only. Providing free shipping across India with reputed courier services. 

For Reverse pickup, you may have to ship the product back to us at the given address and we shall refund the amount of shipping if your item returned meets our Delivery & Return policy. 

Send your consignment to:
CHARULEKHA
74/35, P.Majumder Road,
Haltu, Kolkata – 700078

For any assistance, please call 9874429383 or 9836378328 / write to hello@charulekha.com

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Help / FAQ

How will I learn about new products?

Beautiful things come to those who subscribe to our newsletter, Charulekha members receive our weekly newsletter with information about new products launch of the week, so that they can producer the item before we run out of stock.

What if an item is Sold Out?

If an item appears as SOLD OUT, it means there are unfortunately none left to buy. Members can opt to contact us via “Enquery” form present on that product details section and send in their request. We will go back to our stock items to see if another unit can be produced. We shall revert back to you with the status. If the item can be produced you need to send us your mailing address with pin-code and contact number and the item will be dispatched once completed and quality checked. Before dispatch you are requested to transfer the necessary invoice amount via Bank transfer or PayTM.

Our products are typically one of a kind, or extremely limited quantities, so if you like something, it’s a good idea to log on as early as possible and procure that item(s).

Facing trouble to login?

If you cannot remember your password, Please reset your password using forgot password link on login page.

I am not able to place an order?

If you are facing problem in placing an order, please call us on 9874429383 / 9836378328 and we will place an order for you through phone.

Are payments securely processed?

Payments are securely processed through CoD, Debit/Credit cards or Net banking using PayTM Gateway.

What are the payment options at Charulekha?

Currently Charulekha accepts CoD, NetBanking, CreditCard, DebitCard and PayTM. If you wish to collect your product(s) from our workshop or delivery points please call us at 9874429383 or 9836378328.

Our Delivery Points are: Acropolis Mall, near Kalighat metro station, Howrah Station.

Can I have my order Gift-wrapped?

Yes, you can! After you successfully place your order with us. You can just call us on 9874429383 / 9836378328 or email on support@charulekha.com to inform us about your requirements with reference to your Order Number.

How does Charulekha ship products?

Usually we ship via DTDCIndia Post, etc. Our selection of logistics team will depends on your delivery address and mode of payment you select during checkout.

How can I track my order?

An email is sent to you after the order is shipped. It contains the tracking number and details.

Where do you ship from?

All items are shipped from Kolkata, West Bengal, India.

What is Charulekha’s return policy?

We’re a friendly bunch, and we know that sometimes you might just have a change of heart. Our Delivery & Returns section to help clarify how to go about returning item(s) you had purchased. You can also email/call us if you have any questions, and we’ll do everything we can to help.

Do you arrange for a Reverse Pick-up?

First of all kindly go through our Delivery & Returns policy.

Reverse pickup is applicable on some of our shipping zone or if applicable by our logistics team. This is also depending on your location and shipper type.

In some scenario, you may have to ship the product back to us at the given address and we shall refund the amount of shipping incurred by you, if your item returned meets our Delivery & Return policy.

Send your consignment to:
CHARULEKHA
74/35, P.Majumder Road,
Haltu, Kolkata – 700078

*Note: The above policies are not applicable for any international orders.